Frequently Asked Questions

What is Rime Buddy?

Rime Buddy makes everyday drinkware designed to be practical, easy to use, and a little more fun. Our tumblers are made for busy days, long drives, work desks, gym bags, and everything in between.

What drinks can I use with my Rime Buddy?

Your Rime Buddy is made for everyday beverages like water, iced coffee, soft drinks, tea, smoothies, and more.

Always check the individual product details for specific temperature and usage recommendations.

Will my Rime Buddy fit in a car cup holder?

Many of our tumbler designs are created with everyday portability in mind. Fit may vary depending on the tumbler size and your vehicle's cup holder, so we recommend checking the product dimensions before ordering.

How do I clean my tumbler?

For the best long-term care, wash your tumbler regularly using warm water, mild dish soap, and a soft sponge.

Clean the lid, straw, seals, and removable parts separately to prevent residue from building up.

Is my Rime Buddy dishwasher safe?

Care instructions may vary between products and finishes.

We recommend checking the care information on the individual product page. When in doubt, hand washing is the safest option for protecting the finish and extending the life of your tumbler.

Can I use hot drinks in my tumbler?

Some Rime Buddy products may be suitable for both cold and warm beverages, but specifications can vary by product.

Please check the product page before using your tumbler with very hot liquids.

Does the tumbler come with a lid and straw?

Included accessories are listed on each product page. Depending on the design, your Rime Buddy may include a lid, straw, or other accessories.

How long will my order take to arrive?

Processing and delivery times depend on your location and shipping method.

You'll see the available shipping information during checkout, and tracking details will be sent once your order is on the way.

How can I track my order?

Once your order has shipped, we'll send tracking information to the email address used at checkout.

Please allow some time for the carrier to update the tracking status after receiving your package.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make a change, contact us as soon as you can.

We'll do our best to help, but changes may not be possible once an order has already entered fulfillment.

What if my order arrives damaged or incorrect?

Contact us with your order number and clear photos of the item and packaging.

Our support team will review the issue and help you with the next steps.

Can I return my Rime Buddy?

Return eligibility depends on the condition of the item and our current return policy.

Please visit our Returns & Refunds Policy for full details before sending anything back.

How can I contact Rime Buddy?

Have a question about your order or product?

Reach out through our Contact Us page and our team will be happy to help.